Refund policy

Thank you for shopping with Partnered Paws! We value your support and want you to be happy with your purchase and experience with us. 

Custom Items: 

Due to the personalized nature of custom embroidered items, all custom or personalized items are final sale and cannot be returned or exchanged. Please double check sizeing, spelling, and other details before aproving the items. 

If you believe we made a mistake, please contact us within 7 days of receiving your order with a photo and description of the issue. We will refrance our chat history, to confirm the mistake was on our end before proceding with the return/refund.

Return Process:

To start a return, please contact us at [partneredpaws@gmail.com] with your order number, reason for return, and photo proof. In order for us to accept the return:

- Returns must be made within 14 days of delivery.

- Items must be unused, unwashed, and in original condition.

- Customers are responsible for return shipping costs. 

If the item is approved for a return it is on you to ship the product back to us. Once your return is received and inspected, we will notify you of the approval. When approved, a refund will be issued to your original payment method within 5–7 business days.

Lost/Damage Package:

Once your package is handed over to the shipping carrier, we are not responsible for any issues that may arise during transit, including delays, damage, and/or loss. If your package is lost or damaged in transit, please contact the shipping carrier directly. We will assist with filing a claim if applicable.