Contact Infomation
How can I contact you?
You can contact me using any of the following methods. However I am most active on Instagram.
Email - partneredpaws@gmail.com
Instagram - @partneredpaws
TikTok - @partneredpaws
Facebook - Partnered Paws
When can I expect a responce?
We strive to respond to all inquiries within 24 business hours. If you contact us outside of our business days, on a weekend, or during a holiday, we'll get back to you as soon as we're back in the office.
What are your business days?
Monday through Friday.
Shipping
Will I receive tracking information?
Yes! All orders include tracking. Once your order has shipped, a tracking number will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to begin updating after you receive your shipping confirmation.
Where do you ship?
We currently ship to addresses within the United States only. At this time, we do not offer international shipping.
Do you offer rush orders?
Yes! You must contact us before placing your order to ensure all materials needed are in stock. If your order meets the criteria, you will be provided with a link to purchase the rush order add-on. This will get your item made and shipped within 3-5 business days.
When do you ship out orders?
Completed orders are batch shipped typically on Wednesday rather than shipping every order individually.
Issues with order
Ordered arrived damaged
Once the package has left my hands we are not responsible for damages. Please contact the carrier to file a claim. We are happy to assist with any shipping details needed.
My package says delivered but I didn’t receive it.
Please first check around your delivery location, with household members, and neighbors. If it still cannot be located, please contact the carrier to file a claim. Once the package has left my hands we are not responsible for loss of package. We are happy to assist with any shipping details needed.
I ordered the wrong size
Unfortunately, we do not offer refunds or exchanges for incorrect size selection. If a new size is needed, a new order will need to be placed.
However if your mockup has not yet been sent or approved you can contact me for the change in size which will follow with a refund or upchage depending if a smaller or larger size is needed.
